Continental Veterans Jobs

Job Information

Continental Customer Service Representative in ContiTech, Mexico

Customer Service Representative

San Luis Potosi - ContiTech

177417BR

Job Description

Guarantee communication, support and follow-up needs and expectations from current and potential customers, offering quality products and services, with an attitude of service and continuous improvement aligned with global objectives.

Provides information related to the product with support in the technical areas

Provides information on availability, delivery times and production feasibility

Shipment status

Provides information and support to meet the expectations and needs of customers in an efficient and timely manner

EDI receipt, demand analysis, escalate with SAP key user if any mistake is detected. Ensure that information in customers portals is updated, ASN follow up

Receive orders in PDF, upload to SAP system and ensure that the information regarding the purchase terms is correct

Follow up on the planning and production of orders on time, indicating urgencies and priorities in order to avoid late deliveries or extraordinary freight

Agree and notify delivery dates with customers; special follow up in case of increases or delays in deliveries due to extraordinary events "

Provide information for shipment, such as commitment dates, delivery terms, or special instructions.

Manages extraordinary shipments in conjunction with the logistics area

Collaborates in the administration of orders to optimize shipping and reduce logistics costs "

Job Requirements

Bachelor's degree in engineering or related

At least 2 years of experience in customer service field Or SCM

Previous experience with negotiation with difficult clients will be a strong plus.

Advanced level of english

SAP knowledge will be a strong plus.

Microsoft office advanced level. ( Excel )

Job Type

Professional

Division Footer Text

Ready to drive with Continental? Take the first step and fill in the online application.

About Continental

The Business Area ContiTech develops, produces and markets products, systems and intelligent components made from rubber, plastic, metal and textiles. These products are used in mining, the agricultural industry, railway engineering mechanical and plant engineering, the automotive industry and other important sectors of the future.

Job Category

Engineering

Country

Mexico

Division

ContiTech

DirectEmployers