Continental Customer Service Representative in ContiTech, Mexico
Customer Service Representative
San Luis Potosi - ContiTech
Guarantee communication, support and follow-up needs and expectations from current and potential customers, offering quality products and services, with an attitude of service and continuous improvement aligned with global objectives.
Provides information related to the product with support in the technical areas
Provides information on availability, delivery times and production feasibility
Provides information and support to meet the expectations and needs of customers in an efficient and timely manner
EDI receipt, demand analysis, escalate with SAP key user if any mistake is detected. Ensure that information in customers portals is updated, ASN follow up
Receive orders in PDF, upload to SAP system and ensure that the information regarding the purchase terms is correct
Follow up on the planning and production of orders on time, indicating urgencies and priorities in order to avoid late deliveries or extraordinary freight
Agree and notify delivery dates with customers; special follow up in case of increases or delays in deliveries due to extraordinary events "
Provide information for shipment, such as commitment dates, delivery terms, or special instructions.
Manages extraordinary shipments in conjunction with the logistics area
Collaborates in the administration of orders to optimize shipping and reduce logistics costs "
Bachelor's degree in engineering or related
At least 2 years of experience in customer service field Or SCM
Previous experience with negotiation with difficult clients will be a strong plus.
Advanced level of english
SAP knowledge will be a strong plus.
Microsoft office advanced level. ( Excel )
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The Business Area ContiTech develops, produces and markets products, systems and intelligent components made from rubber, plastic, metal and textiles. These products are used in mining, the agricultural industry, railway engineering mechanical and plant engineering, the automotive industry and other important sectors of the future.