Continental HR Operations Specialist in Guadalajara, Mexico
HR Operations Specialist
The HR Operations Specialist is the central point of contact for employees, line managers and HRBPs / Location HR Organzation for all HR topics within his/her area of responsibility. He / She provides expertise in and timely execution of standardized, mostly tool-supported transaction processing to provide high quality, highly efficient and effective solutions for customers.
Interacts with customers via telephone, electronic mail, or electronically to resolve open issues and provide assistance in the completion of standardized HR transactions
Utilizes knowledge base information to answer customer inquiries
Maintains (electronic) personnel records; researches data to verify employment and salary records
Routes calls to appropriate staff and/or office, if he/she can not provide immediate resolution
Performs all work in accordance with established call/service standards
Escalates issues immediately to supervisor or lead worker when delays occur in response to inquiries
Assists less experienced representatives, as necessary
Explains work instructions to others, adapting guidelines to the assignments as necessary
Continuously monitors quality and quick resolution of performed tasks and ensures high quality of performance
Maintains data in HR system for payroll, organizational management, recruiting, GHR, etc.
Maintains a customer friendly focus when dealing within customer issues, complaints, problems, etc.
Ensures expert advice and processing of the allocated standard HR services
Ensures that service delivery complies with all legal, regulary and compliance requirements
Continously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures
Summarizes and completes reporting within HR Operations and for HR Operations
Publishes reporting results
At least 2 years of HR or related Experience
Shared Service Knowledge
Service and Quality Management
Customer Relationship Management
End2End HR Process know-how
HR Applications Expertise
Ability to learn new software
Analytical & Problem Solving Skills
Languages: Local Language for the country served and preferred english spoken and written
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Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion vehicles, Vitesco Technologies makes mobility clean, efficient and affordable. The product range includes electric drives, electronic control units, sensors and actuators, and exhaust-gas aftertreatment solutions. In 2019, Vitesco Technologies, a Continental business area, recorded sales of EUR 7.8 billion and employs almost 40,000 people at around 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.