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Continental HR Operations Specialist in Guadalajara, Mexico

HR Operations Specialist



Job Description


The HR Operations Specialist is the central point of contact for employees, line managers and HRBPs / Location HR Organzation for all HR topics within his/her area of responsibility. He / She provides expertise in and timely execution of standardized, mostly tool-supported transaction processing to provide high quality, highly efficient and effective solutions for customers.

Main Tasks:

  • Interacts with customers via telephone, electronic mail, or electronically to resolve open issues and provide assistance in the completion of standardized HR transactions

  • Utilizes knowledge base information to answer customer inquiries

  • Maintains (electronic) personnel records; researches data to verify employment and salary records

  • Routes calls to appropriate staff and/or office, if he/she can not provide immediate resolution

  • Performs all work in accordance with established call/service standards

  • Escalates issues immediately to supervisor or lead worker when delays occur in response to inquiries

  • Assists less experienced representatives, as necessary

  • Explains work instructions to others, adapting guidelines to the assignments as necessary

  • Continuously monitors quality and quick resolution of performed tasks and ensures high quality of performance

  • Maintains data in HR system for payroll, organizational management, recruiting, GHR, etc.

  • Maintains a customer friendly focus when dealing within customer issues, complaints, problems, etc.

  • Ensures expert advice and processing of the allocated standard HR services

  • Ensures that service delivery complies with all legal, regulary and compliance requirements

  • Continously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures

  • Summarizes and completes reporting within HR Operations and for HR Operations

  • Publishes reporting results

Job Requirements


At least 2 years of HR or related Experience

Shared Service Knowledge

Service and Quality Management

Customer Relationship Management

End2End HR Process know-how

HR Applications Expertise

Ability to learn new software

Analytical & Problem Solving Skills

Languages: Local Language for the country served and preferred english spoken and written

Job Type


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About Continental

Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion vehicles, Vitesco Technologies makes mobility clean, efficient and affordable. The product range includes electric drives, electronic control units, sensors and actuators, and exhaust-gas aftertreatment solutions. In 2019, Vitesco Technologies, a Continental business area, recorded sales of EUR 7.8 billion and employs almost 40,000 people at around 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.

Job Category

Human Resources




Vitesco Technologies