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Continental Customer Service and Material Planning Specialist in Guadalajara Tijera, Mexico

Customer Service and Material Planning Specialist

Guadalajara Tijera


Job Description


Required to manage projects and communicate complex issues to internal/external business partners of all levels, with high influencing and communication skills covering supply chain logistics and custom foreign trade activities.

Core Responsibilities:

In case of ramp-ups and technical changes receive customer, requests and align with other internal functional areas (e.g. OES); schedule dates for BoMs (bill of material), soft- and hardware releases together with project management and request keeping the deadlines; schedule call-off dates and quantities to ensure a successful ramp-up or SOP (start of production)

Support of logistics projects which are clearly defined and timely limited; functional instruction of national and international project members according to the scope of the project.

Monitor and minimize blocked and obsolete stocks

Interface to other functional areas of Continental such as Finance, IT, Sales, Project Management etc.

Coordinates project and reporting deliverables with the plant customs and other corporate functional contacts that apply to support foreign trade activities to ensure compliance of its operations.

Ensures timely and compliant administration of customs foreign trade activities in which Mexican Automotive plants must be involved. Effectively advise, support and coordinate with plants to ensure timely and compliant filings, reporting with governmental entities and compliance with procedures/requirements related to customs foreign trade activities.

Advise and support other areas of the plants to ensure full and timely compliance with procedures related to customs foreign trade.

Perform all other position related duties , programs, and foreign trade certifications as assigned or requested by Management

Additional Responsibilities:

Analyze and classify goods on an exception basis. Coordinate classification updates to SAP system.

Escalation contact for clearance delays supporting advising and coordinate gathering missing information and proper handling/clearance.

Follow all applicable regional laws and regulations

Escalation of project timing delays

Support on the transfer of phased out product to OES.

Follow up returnable empty process. Communication between involved parties transportation, customs, ICO plant WHSE and COD's

Monitor Customer systems (DDL.SMART, GM Supply Power) when need it.

CURA app follow up and address it with the responsible planner.

Job Requirements

  • Bachelor’s Degree in supply chain logistic, International Business/Business Management or related.

  • Advanced level of english. ( All interviews will be in english )

  • At least 2 years of relevant experience in similar position.

  • Customer service orientation is required.

  • SAP knowledge will be a strong plus.

  • Previous Warehouse experience will be a strong plus

  • Inbound / outbound

Preferred Qualification:

Project Management Experience

Job Type


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About Continental

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2019, Continental generated sales of €44.5 billion and currently employs more than 230,000 people in 59 countries and markets.

Job Category





Automotive Cross Divisional Functions