Continental Service Owner CMS / Solution Architect (m/f/diverse) in Hanover, Germany
Service Owner CMS / Solution Architect (m/f/diverse)
In this key position as Service Owner CMS / Solution Architect you take on the general responsibility to build, integrate and run the strategic relevant global Continental Tire’s web content management system (CMS).
You steer, coordinate and focus our internal stakeholders and our external partners. With your technical expertise in the area of commissioning and operational business of DXP (digital experience platforms) you shape the composition of the future web presence (B2C/B2B) of Continental Tires.
You solve problems, keep the platform stable and adapt it to the newest technological requirements. You decide about architectural design and the future characteristics and will transport this into our Company.
You are responsible for service management, operation and further development of our global CMS system in collaboration with internal and external partners
You link our external partners, our internal operations teams and our business departments
You are the expert contact person for our internal business partners and a guide with regards to technical questions and problems in the area of DXP. Also supporting in the area of EAM (Enterprise Architecture Management)
You will mentor and challenge the high quality of our external partners with suitable actions and identify potential refactoring areas of services in order to ensure our scalable and secure environment
You manage functional changes and functional extensions in collaboration with our implementation partner
You handle and coordinate our entire service chain and the implementation of new processes in alignment with internal and external stakeholders
You make sure that technological innovations are implemented, and our service is continuously optimized in alignment with all involved stakeholders
You ensure quality and future sustainability of the service by applying suitable actions
You operate at different levels of abstraction from high level strategic planning to tactical project management including task prioritization and delineation of schedules, milestones, and key deliverables to ensure that our new CMS environment is build and developed according tour our needs
University Degree in Computer Sciences, Business Administration, Business Informatics or similar educational background
Several years of work experience as Service Owner (configuration and operation of CMS or comparable)
Experience in managing external service provider
Good understanding of internet-based services and cloud infrastructure (Azure/AWS)
Experience in managing external service providers
Experience in agile project management (SCRUM) and tools (Azure DevOps, Jira)
Experience in IT Service management (ITIL)
Fluent English and German (written and spoken)
Applications from severelyhandicapped people are welcome.
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The Business Area Tires offers the perfect tires for a wide range of different applications - from cars, trucks and buses to special vehicles, bicycles and motorcycles. Through continuous investment in Research & Development, Continental makes a major contribution to safe, cost-effective and ecologically efficient mobility. The portfolio of the Business Area Tires includes services for the tire trade and for fleet applications, as well as digital management systems for tires.