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Continental CTFR - NEW - Call Center Employee in Le Meux, France

CTFR - NEW - Call Center Employee

Le Meux

171426BR

Job Description

  • Customer Relationship :

o Via our hotline, answer general questions about the services offered, comment on quotes, make appointments and process orders placed.

o Provide technical and commercial advice in order to best adapt the service to the customer's needs.

  • Information processing in our software :

o Answer customers' requests for quotes from the www.bestdrive.fr website.

o Confirm appointments and orders placed via our e-shopping sites.

o Place orders with suppliers.

o Plan interventions at customers' sites.

o Establish invoicing.

o Deal with possible disputes.

  • Organization of interventions with the technician

o Ensure the availability of products needed for interventions

o Take care of any returns of unused goods (spare parts)

o Guarantee anticipation and responsiveness to possible additional sales to the initial order.

Job Requirements

  • Ease with computer tools (knowing how to use office software regularly and being able to adapt quickly to other software)

  • Ease on the phone

  • Ease in dealing with customers and suppliers

  • Business acumen and customer service

  • Good technical knowledge in car maintenance

  • Be a driving force to ensure a continuous improvement process for this mobile maintenance service.

Job Type

Professionnel

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About Continental

La Division Tires propose les pneus idéaux pour différentes applications : voitures de tourisme, poids lourds, bus, mais aussi véhicules spéciaux, vélos et motos. Grâce à ses investissements continus dans la Recherche et le Développement, Continental contribue de manière significative à la réalisation d’une mobilité sûre, rentable et écologique. Le portefeuille de la Division Tires comprend des services pour le commerce de pneumatiques et pour les applications liées aux flottes de véhicules, mais aussi des systèmes de gestion de pneus numériques.

Job Category

Information Technology

Country

France

Division

Tires

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