Continental Customer Service Associate in Manila, Philippines
Customer Service Associate
The Customer Service Associate (CSA) serves as the primary contact for customers. The CSA is responsible for taking orders and calls, creating deliveries, handling routine inquiries, complaints, residuals, claims, and refunds. He/She will understand and possess knowledge about various Contitech products, how they are manufactured, and the applications products can be used for. He/She will have a keen understanding of Contitech's plant structure and processes for the expedient resolution of customer issues. The Customer Service Associate reports to the Customer Service Team Lead
REQUIRED EDUCATION / EXPERIENCE / SKILLS
•Bachelor’s degree required
•Ability to understand commercial, shipping/logistics and manufacturing processes.
•Effective communication skills.
•Computer proficient and able to use Microsoft Office products.
•Ability to portray professionalism and confidence to customers via phone and e-mail.
•Above Average relationship building skills.
•Good organizational and time management skills.
•Ability to multi-task and handle large volume of work efficiently and accurately.
DESIRED EDUCATION / EXPERIENCE / SKILLS:
•2 + years working in a Customer Service environment
•Experience using SAP and Microsoft Office
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The Business Area ContiTech develops, produces and markets products, systems and intelligent components made from rubber, plastic, metal and textiles. These products are used in mining, the agricultural industry, railway engineering mechanical and plant engineering, the automotive industry and other important sectors of the future.
Marketing and Sales