Continental Customer Quality Management In Project in Shanghai, China
Customer Quality Management In Project
Shanghai (Asia Headquarter)
-As one of project core team members, play quality assurance role in new project development phase till project transferred to plant team after G90
-Ensure customer quality requirements understood and transferred into project team with concrete solution as need
-Follow project management process to conduct gate review, report to team and management, and insure all required gate review completed and solution in place for any open items
-Prepare quality plan/concept for assigned projects and drive execution
-Participate DFMEA (Design Failure Mode and Effects Analysis), DFM activities to compliance rules
-Review/approve qualification plan with team (DV, PV) to ensure product reliability and compliance of internal and external requirements (DV leading – TPL, PV leading – QMP)
-Drive problem solving during design development, test, customer complaint
-Drive lesson learned activities base on internal process to ensure reusing and collection
-Work out warranty concept/plan and insure completion of plan
-Prepare prototype control plan and work with plant team for pre-production and production control plan
-Work with plant team to insure line released and ready for PPAP (Production Part Approval Process)
-Coordinate PPAP activities and submit PPAP report to customer to achieve approval
-Customer Quality Interface
-Works closely with Customers, Quality Key Account (QKAM), Plant and Customer Segments to ensure that all customer requirements are integrated with goal of total customer satisfaction.
-Quality representative and escalation interface in front of customer for all serial life topics (customer meetings with purchasing, quality, engineering) and ensures communication consistency across Continental plants for customer(s). Prepares and/or participates to customer audits with plant quality and ensures action plan completion.
-Supports plants towards customer regarding claims
-Ensures that appropriate internal and customer specific quality processes for serial life are known and followed to reduce potential non conformance costs, and actively contribute to the continuous improvement of work processes.
-Ensures link to QMPP in referring locations, especially in case of crisis situation. Ensures consistency of information and communication towards customer(s). Coordinates quality target setting and results for customer, action item tracking for achievement of quality targets. Consolidates and checks non conformance costs after delivery for customers under his perimeter of responsibility.
-Leads quality improvement actions together with customer, plants, segments and RnD in serial life (ex: No trouble found action plan, warranty costs reduction action plans). Ensures feedback to development teams of serial life experience and customer knowledge.
-Is responsible for management of problem solving related to system, SW and function in cooperation with project teams
-Perform Safe Launch activities at customer location level "
-Bachelor degree in engineering, electronics as high plus
5 years experience with local OEMs business for electronics products
-Good communication skill, team work sprit and logical & structure thinking
-Great passion to drive people and self driven
-Demonstrated ability to work effectively with multiple members
-Excellent English in oral and writing
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This Business Area Vehicle Networking and Information develops modules and end-to-end systems for connected mobility along the strategic elements “Network. Inform. Integrate.”, i.e. hardware, software and services. By providing solutions for networking, human-machine interaction, system integration and high-performance computing for cars, commercial vehicles and fleets, Vehicle Networking and Information ensures functioning networks and a smooth flow of information for connected mobility.
Vehicle Networking and Information (VNI)