Continental Customer Master Data Associate in Philippines
Customer Master Data Associate
Responsible for customer master data maintenance activities (additions, modifications, deletions, archiving) in accordance with the company's data management work processes and procedures.
Execute requests from the different stakeholders globally related to data cleansing initiatives/harmonization activities provided the necessary documents, and approvals are in place.
Manage request through ticketing tool and mailboxes, ensure that the request are process accurately and on time.
Responsible for the timely and proper escalation of incidents/issues/concerns to the analyst or team lead.
Propose process improvement or data cleansing activities to the analysts or the lead. Help the analysts develop action plan to execute these activities.
Responsible for executing requests related to projects/harmonization/cleansing activities which may or may not utilize a mass loader.
Respond to requests within the the committed SLA.
Graduate of any four year course but preferably bachelor's degree holder of IT, Finance, and Engineering.
Knowledge of IT ERP systems and databases, preferably SAP a plus.
At least 2 years or more related experience is mandatory with good communications and can collaborate in an international setting.
Experienced in using Microsoft Office suite.
Able to facilitate team meetings to share best practices, lead process improvement initiatives, actively participate part of GBS committees (such as events comm., Connect)
Experience working in a multinational set up is preferred.
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