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Continental Customer Service Associate in Philippines

Customer Service Associate


Job Description

The Customer Service Associate serves as the primary contact for internal and external customers. The CS Associate is responsible for but are not limited to processing orders, order monitoring, delivery creation and tracking, handling routine inquiries, complaints, claims, credits and adhoc tasks. He/She will have understanding and knowledge on various ContiTech products and their applications. He/She will have a keen understanding of ContiTech’s business structure and processes for the expedient resolution of customer issues.

Job Requirements

Bachelor’s degree preferred

2+ years working experience in a Customer Service or Supply Chain Role with tenure of at least 1 year in 1 company

Order Management or Supply Chain Management experience preferred

At least 1 year experience in a BPO or shared services environment working with APAC region.

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