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Continental Customer Service in Romania

Customer Service


Job Description

▪ Ensuring the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders)

▪ Coordination of special freights

▪ Daily coordination of delivery dates with customers, production, demand planning and sales

▪ Allocate available stock due to orders

▪ Create, review and submission of standardizied documents (e.g. order confirmation, back order overview)

▪ Responsible for the response in customer portals

▪ Processing of customer inquiries (requirements in customer web portals)

▪ Handling of special customer requirements

▪ Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner

▪ Provide outstanding customer service to improve customer satisfaction and relationship

▪ Ensure an efficient communication with forwarders, warehouses and dispatching departments

▪ Update customer details regularly (Sharepoint)

▪ Ensuring a daily and timely transmission of incoming EDI messages

▪ Ensuring a daily and timely transmission of correct ASN's to the customers

▪ Implementation and testing of new EDI connections in cooperation with IT (Incoming orders, ASN)

▪ Claim Management (Claim reports, follow up Claim procedures) together with QS / QM

▪ Implementation, monitoring and optimization of work instructions

▪ Coordinate small projects/ Support projects

▪ Follow measures to improve occupational safety

▪ Complies with company policies, rules and regulations (e.g. working schedule, contract, quality management, health and safety, environment protection, fire prevention, data protection policy..)

Job Requirements

  • successfully completed studies or successfully completed commercial training

  • at least 1 year of professional experience in the area of SCM / Customer Service (order processing)

  • First experience with international customers

  • Fluent in English, German. French would be a plus.

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