Continental Customer Service Engineer客户服务工程师 in Wuhan, China
Customer Service Engineer客户服务工程师
Responsible as a technical expert for the initial customer contact and the combined processing concerning 0-km issues and if applicable for warranty field returns.
Additionally supports the BUs / plants regarding sorting/flash actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.
Lead initial contact for customer complaints, coordinates actions, pre-analysis, parts registration at customer side
Responsible for BU business with customer and Internal organization.
1.Bachelor Degree in Engineering or similar knowledge or commensurate specific relevant combination of education and experience
2.Professional experience in 3 years in Automotive Industry thereof at quality management, project management or product development
3.Basic knowledge with VAP (vehicle assembly plant) process
4.Experience in the automotive engineering
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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2019, Continental generated sales of €44.5 billion and currently employs more than 230,000 people in 59 countries and markets.
Automotive Cross Divisional Functions